Return Eligibility:
- Time Frame: Returns are accepted within 30 days of the purchase date.
- Item Condition: Items must be unused, unopened, and in their original condition.
- Non-Returnable Items: Hazardous materials, gift cards, and downloadable software are not eligible for returns.
Return Process:
- Proof of Purchase: A receipt or order confirmation is required.
- Return Address: Please contact us for the return address.
Refund Conditions:
- Full Refunds: Full refunds will be issued for eligible returns.
- Partial Refunds: Partial refunds may apply for items that are not in their original condition or damaged due to misuse.
- Refund Processing: Refunds will be processed to the original payment method within 7 business days of receiving the returned item.
Sale Items:
- No Refunds: Sale items are typically not eligible for refunds.
Exchanges:
- Defective or Damaged Items: Exchanges are available for defective or damaged items. Please contact us for instructions.
Gift Returns:
- Gift Credit: If the item was purchased as a gift and shipped directly to the recipient, the recipient will receive a gift credit for the return.
- Original Purchaser: If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping:
- Return Shipping Costs: The customer is responsible for return shipping costs.
- Shipping Deductions: Shipping costs may be deducted from the refund, depending on the circumstances.
- Shipping Insurance: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Contact Information:
For questions or to initiate a return, please contact our customer support team.
By placing an order with OUT White Brite, you agree to these terms and conditions.